Refund policy
RETURN & REFUND POLICY
At BE SKINCARE, we want you to receive your products in proper condition. Please read the following policy before placing your order.
1. RETURN WINDOW
Customers may request a return within 7 days from the date of delivery.
The return request must be raised within this 7-day period. Requests made after 7 days from delivery may not be accepted.
2. CONDITION OF PRODUCTS
For hygiene and safety reasons, skincare and personal care products that have been opened or used are not eligible for return.
To be eligible for a return, the product should be unused, unopened, and in its original condition and packaging, unless the return is being requested because the product was received damaged, defective, leaked, or incorrect.
3. DAMAGED, DEFECTIVE, LEAKED OR WRONG PRODUCT
If you receive a product that is damaged, leaked, defective, or different from the product you ordered, please contact us as soon as possible.
We may request clear photographs or videos of the product, packaging, shipping label, and issue for verification.
After verification, BE SKINCARE may provide an appropriate replacement or refund for eligible cases.
4. RETURN VERIFICATION
All return requests are reviewed before a return or refund is approved.
BE SKINCARE may verify the reason for the return and the condition of the product.
If the return request does not meet the conditions of this policy, the return may be declined.
5. RETURN SHIPPING COST
If the return is approved because of an error attributable to BE SKINCARE, such as receiving an incorrect, damaged, defective, or leaked product, BE SKINCARE will reimburse the reasonable return shipping cost after verification.
If the return is requested for a reason that is not attributable to BE SKINCARE or does not qualify under our return conditions, the customer will be responsible for the return shipping cost.
Return shipping costs will not be reimbursed before the return request and reason have been verified and approved.
6. ORDER CANCELLATION
Orders can be cancelled only before they are dispatched.
Once an order has been dispatched, it cannot be cancelled through a cancellation request.
7. REFUNDS FOR PREPAID ORDERS
For an approved return of a prepaid order, BE SKINCARE will refund the amount actually paid by the customer for the order, subject to the applicable return conditions.
Approved refunds will be processed to the original payment method used for the purchase.
The time taken for the refund to appear in the customer's account may depend on the bank, payment provider, or financial institution.
8. REFUNDS FOR CASH ON DELIVERY ORDERS
For an approved return of a COD order, the refund will be based on the amount actually paid by the customer to BE SKINCARE when the order was delivered.
No refund will be made for an amount that was not actually paid by the customer.
The refund for an approved COD return will be processed through a suitable refund method communicated by BE SKINCARE.
9. RETURN REQUEST PROCESS
To request a return or report a damaged, defective, leaked, or incorrect product, please contact our customer support team with your order details.
Email: Bodyessentials313@gmail.com
Phone/WhatsApp: +91 8655933613
Please provide your order number and photographs or videos of the product and packaging when requested.
10. REFUND APPROVAL
Submitting a return request does not automatically guarantee a refund.
The return must first be reviewed and approved by BE SKINCARE according to the conditions stated in this policy.
Once the returned product and/or supporting evidence has been verified, the applicable refund or replacement will be processed.
11. POLICY UPDATES
BE SKINCARE may update this Return & Refund Policy from time to time. Any updated version will be published on this page.
12. CONTACT US
For questions regarding returns, refunds, replacements, or cancellations, please contact:
BE SKINCARE
Email: Bodyessentials313@gmail.com
Phone/WhatsApp: +91 8655933613
